Square Scheduling Support
Book an One-on-One Consultation Appointment
Visit our booking page at the-pain-pt.square.site and click on “Services”. Alternatively you can click the black “Book” button and choose Appointment.
Choose Individual Coaching Session if you are a current patient, or if you are a first time patient choose Pain PT Initial Assessment, then click Continue.
Next you will choose a date and time that works for you.
Then, if it’s your first appointment you will enter your contact and payment information.
If you’ve already used our system then you can login to use your existing information.
Click “Book Appointment” and you are all set. You will receive a confirmation of your appointment date and time.
Sign Up for Weekly Group Sessions
Visit our booking page at the-pain-pt.square.site and click on “Classes” for Weekly Group Sessions by the month. Alternatively you can click the black “Book” button, then choose Class.
On the next screen you will choose the first available Wednesday and that will sign you up for the whole month.
Sessions that have already happened that month will be available for you to download. We are working on recurring payments but for now, you will need to sign up each month you wish to participate.
If it’s your first time at The Pain PT you will enter your contact and payment information.
If you’ve already used our system then you can login to use your existing information.
Once you pay for the class and click Book Class you will be enrolled and will receive information prior to your first Group Session via email.
Cancel or Reschedule an Appointment
- If you have pre-paid for your appointment please contact support@nullthepainpt.com to cancel your appointment and receive a refund minus a $10 Service Fee. You can cancel up to 24 hours in advance and you can reschedule at no charge. Cancellations with less than 24 hours notice will be considered a no-show and charged at the full price of the session.
- If you have not pre-paid for your appointment there will be a cancel/reschedule link in your confirmation email. Alternatively you can visit our booking page at the-pain-pt.square.site and click on “My Bookings”. From there you will need to login if you are not already logged in. Then you will see a list of upcoming appointments. You can cancel up to 24 hours in advance without a fee.
Click “View Details” next to the appointment you wish to cancel or reschedule.
Click “Reschedule Appointment” or “Cancel Appointment” on the next screen.
Join the Waitlist
To join the waitlist visit our booking page at the-pain-pt.square.site and click on the type of session you want to be on the waitlist for, or alternatively click the black “Book” button and choose “Service”. From there you will need to login if you are not already logged in, or create a new account.
Once you have signed in choose the item you want to be on the waitlist for (yes again!), then click “Continue”
On the calendar page scroll down until you see the “Join Waitlist” button.
Next you will see a form. Fill out the form and then click “Join Waitlist”.
View an Existing or Past Appointment
Visit our booking page at the-pain-pt.square.site and click on “My Bookings”. From there you will need to login if you are not already logged in. 
Then you will see a list of upcoming and past appointments.
Add or Change Payment Method / Credit Card
Visit our booking page at the-pain-pt.square.site and click on “My Bookings”. From there you will need to login if you are not already logged in.
Then you will see a list of your past and upcoming appointments. Click the hamburger menu in the upper right.
At the bottom click “My account”.
Click “Cards on file”. You can add a new card and/or remove an existing card. Please note there must be a card on file to book an appointment.
Edit Your Name, Email or Phone number
Please contact support@nullthepainpt.com to make changes to your name, email or phone number in the Square booking system.
For any other issues with scheduling please contact support@nullthepainpt.com.
